Customer Service & Inside Sales Training
The Challenges of Customer Service
Communicating effectively with your most valuable clients and prospects is paramount to the success of your business. Are all your employees representing your organization the way you would expect?
Does your inside team struggle with:
Providing too much “free consulting” without upselling or cross-selling?
Failing to ask the right questions to diagnose the client’s needs or appropriate solutions?
Missing the sales or communication skills to help keep or grow your key accounts?
If any of these issues sound familiar, you might be missing out on lucrative, profitable business opportunities, experiencing high turnover in frontline positions, or dealing with poor morale.
Our Strategic Customer Care program can help you change behavior and change the face of your organization!
Transform your customer service & inside sales teams.
Are you asking too much of your frontline teams, or are they just under-trained and missing the skills to deal with the difficult task of customer service and upselling?
Sandler-trained frontline employees know how to:
Treat customers with care and respect.
Remain objective and focus in the face of confrontation.
Cross-sell customer requests in a straight-forward non-salesy manner.
Ask questions to analyze situations before responding.
Effectively recommend additional products or services to increase revenue and retention.
Start a conversation.
Learn how to create a cohesive, highly competitive, and productive revenue-generating inside sales machine.
Strategic Customer Care Curriculum
Learn how Sandler’s Strategic Customer Care program can change the way your team interacts with clients and, in turn, can change the face of your business!
Take an in-depth look at customer expectations and examine the tactics we employ to meet and exceed those expectations.